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Service

Technical assistance

Access tailored technical support to ensure successful data system deployment and usage.

what we do

Our expert support team is available to troubleshoot, maintain, and optimize your systems for uninterrupted operations.

methodology

We offer four complementary modes of technical assistance, each designed for a different operational context:

1

Embedded Technical Assistance

A Bluesquare expert becomes part of your team—on-site or virtually—providing long-term, integrated support. They gain deep understanding of your systems and priorities, enabling proactive solutions and agile response. Ideal for ongoing programs that require consistency and alignment.

  • Continuous collaboration ensures full integration into your team’s workflows and governance structures;
  • In-depth knowledge of your system’s configuration, data flows, and pain points;
  • Active contribution to process optimization, data quality improvement, and sustainability planning;
  • Regular reporting and coordination meetings to align priorities and share lessons learned.
2

Short-Term Technical Assistance

Need to unlock a technical bottleneck or bring in a specialist for a focused mission? Our short-term TA is perfect for complex challenges, project milestones, or data integration efforts that require high-level expertise, quickly.

  • Rapid mobilization of experts in system configuration, data integration, or DHIS2 custom app development;
  • Flexible engagement duration — from a few days to several weeks — based on project needs;
  • Focused delivery of outputs such as system audits, performance diagnostics, or dashboards;
  • Knowledge transfer sessions to ensure continuity after the mission ends.
3

Mentoring

For organizations building internal capacity, we offer remote, recurring mentoring. Through video calls and messaging, we guide your teams step-by-step, troubleshooting issues and building confidence over time.

  • Personalized mentoring programs tailored to team skills and project objectives;
  • Continuous support through collaborative platforms;
  • Gradual autonomy-building through co-working sessions and guided exercises;
  • Focus on sustainability — ensuring your staff can independently manage, customize, and expand systems.
4

On-Demand Support (Service Packs)

Perfect for organizations that need ad hoc help without long-term commitment. You purchase a service pack and call on Bluesquare’s experts only when needed—ideal for urgent issues or occasional technical advice.

  • Rapid response for troubleshooting, configuration fixes, or deployment support;
  • Flexible, pre-paid support hours that can be used anytime within an agreed timeframe;
  • Access to Bluesquare’s full range of technical expertise, from backend development to data visualization;
  • Detailed activity tracking and transparent reporting on time spent and outcomes achieved.
Our tools

End-to-End Solutions to Unlock the Power of Data

We provide a full spectrum of services to help organizations collect, manage, and analyze data while ensuring the successful implementation of digital solutions.

IASO

Data Collection

Linking data collection to geography for targeted field interventions

OpenHEXA

Data Integration

Enabling seamless data management, workflow integration and quality improvement

DHIS2

Hosting, Configuration and Training

Mastering the world’s largest health information management system

Why Bluesquare

Transforming Data into Actionable Insights

At Bluesquare, we present a unique combination of technical expertise, innovative tools, and client-centric approach for the global health sector.

We develop open-source software solutions, providing organizations with tools which are globally recognized for their impact and adaptability.

In addition to its commitment to quick client response and support, Bluesquare offers reliable, innovative, and impactful solutions for driving decision-making and improving health outcomes.

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