{"id":18424,"date":"2026-10-07T15:18:14","date_gmt":"2026-10-07T13:18:14","guid":{"rendered":"https:\/\/www.bluesquarehub.com\/?p=18424"},"modified":"2026-10-07T15:55:09","modified_gmt":"2026-10-07T13:55:09","slug":"temoignage-de-partenaire-un-partenariat-solide-une-confiance-renouvelee-avec-bantwana","status":"publish","type":"post","link":"https:\/\/www.bluesquarehub.com\/fr\/temoignage-de-partenaire-un-partenariat-solide-une-confiance-renouvelee-avec-bantwana\/","title":{"rendered":"T\u00e9moignage de partenaire : un partenariat solide, une confiance renouvel\u00e9e avec Bantwana\u00a0"},"content":{"rendered":"\n

Chez Bluesquare, la satisfaction de nos partenaires est au c\u0153ur de tout ce que nous faisons. Lors d’une r\u00e9cente r\u00e9union de suivi, l’un de nos partenaires, Bantwana<\/a>, a partag\u00e9 un retour riche et d\u00e9taill\u00e9 sur notre collaboration, couvrant l’appui technique, les performances du syst\u00e8me, la s\u00e9curit\u00e9 et la gestion administrative. Nous sommes fiers de partager ces enseignements avec vous.<\/p>\n\n\n\n

Un support jug\u00e9 \u00ab de premier ordre \u00bb<\/h2>\n\n\n\n

L’expertise technique de Bluesquare a \u00e9galement \u00e9t\u00e9 d\u00e9terminante pour accompagner la migration imm\u00e9diate de Bantwana de son pr\u00e9c\u00e9dent partenaire, FACT, vers Bantwana Zimbabwe, et pour remettre le syst\u00e8me OVCMIS en service sans d\u00e9lai \u00e0 la suite de l’USG Stop Work Order.<\/p>\n\n\n\n

Notre partenaire Bantwana a soulign\u00e9 une am\u00e9lioration significative du syst\u00e8me gr\u00e2ce aux r\u00e9centes mises \u00e0 jour, ainsi qu’une maintenance rigoureuse qui garantit un fonctionnement fiable au quotidien.<\/p>\n\n\n\n

Tinashe Chidenge, de l’\u00e9quipe du partenaire, a \u00e9voqu\u00e9 une relation de travail fluide qui s’\u00e9tend sur plusieurs ann\u00e9es, sans probl\u00e8me majeur rencontr\u00e9. Il a tout particuli\u00e8rement salu\u00e9 la cr\u00e9ation d’un portail permettant de suivre en temps r\u00e9el les heures de service restantes, un outil d\u00e9crit comme extr\u00eamement utile pour la gestion au quotidien.<\/p>\n\n\n\n

Bantwana a indiqu\u00e9 que la technologie n’a cess\u00e9 de s’am\u00e9liorer au fil du temps, les probl\u00e8mes ant\u00e9rieurs \u00e9tant progressivement r\u00e9solus, tout en reconnaissant que, comme pour tout syst\u00e8me en \u00e9volution, de nouveaux probl\u00e8mes, moins critiques, apparaissent occasionnellement : \u00ab Les probl\u00e8mes que nous avons rencontr\u00e9s auparavant ont tous \u00e9t\u00e9 r\u00e9solus ; \u00e0 ce stade, je n’ai donc aucune pr\u00e9occupation majeure. \u00bb<\/p>\n\n\n\n

C\u00f4t\u00e9 performances, Bantwana a not\u00e9 \u00e0 9 sur 10 aussi bien la r\u00e9activit\u00e9 que le d\u00e9lai de r\u00e9solution des probl\u00e8mes, tout en soulignant l’approche proactive de l’\u00e9quipe lors des mises \u00e0 jour du syst\u00e8me DHIS2.<\/p>\n\n\n\n

Une communication proactive qui facilite la collaboration<\/h2>\n\n\n\n

Au-del\u00e0 des chiffres, c’est la qualit\u00e9 de la communication qui a le plus marqu\u00e9 notre partenaire. L’\u00e9quipe de Bluesquare tient \u00e0 la fois les \u00e9quipes op\u00e9rationnelles et les superviseurs inform\u00e9s des probl\u00e8mes potentiels, des mises \u00e0 jour pr\u00e9vues et de tout ce qui requiert leur attention.<\/p>\n\n\n\n

Cette communication constante et transparente a, selon Bantwana, nettement facilit\u00e9 la collaboration entre les deux \u00e9quipes.<\/p>\n\n\n\n

Performances et s\u00e9curit\u00e9 du syst\u00e8me : des attentes pleinement satisfaites<\/h2>\n\n\n\n

Henry Ndumba, utilisateur final c\u00f4t\u00e9 partenaire, a confirm\u00e9 que le syst\u00e8me devrait conna\u00eetre tr\u00e8s peu d’indisponibilit\u00e9 une fois la migration vers l’h\u00e9bergement de Bluesquare achev\u00e9e. La rapidit\u00e9 d’acc\u00e8s pour la saisie de donn\u00e9es, la consultation des enregistrements et l’extraction de rapports r\u00e9pond pleinement aux attentes du projet.<\/p>\n\n\n\n

Il a \u00e9galement insist\u00e9 sur l’attention soutenue que Bluesquare porte \u00e0 la s\u00e9curit\u00e9 des donn\u00e9es : <\/p>\n\n\n\n

\u00ab Nous avons confiance dans le fait que les donn\u00e9es sont conserv\u00e9es en lieu s\u00fbr, prot\u00e9g\u00e9es et chiffr\u00e9es lorsque n\u00e9cessaire<\/em>. \u00bb<\/p><\/blockquote><\/figure>\n\n\n\n

Flexibilit\u00e9 administrative et financi\u00e8re<\/h2>\n\n\n\n

Sur le plan administratif, Tinashe Chidenge a soulign\u00e9 la flexibilit\u00e9 de Bluesquare dans la gestion de la facturation et des prolongations de contrat, malgr\u00e9 des contraintes de financement li\u00e9es aux exigences des bailleurs. Pendant une p\u00e9riode d’incertitude sur le financement, le responsable de compte de Bluesquare a suivi de pr\u00e8s les contrats et fait preuve d’une flexibilit\u00e9 particuli\u00e8re, en assurant 5 mois cons\u00e9cutifs d’accords d’h\u00e9bergement mensuels de courte dur\u00e9e, gr\u00e2ce \u00e0 des renouvellements de contrat et \u00e0 une facturation acc\u00e9l\u00e9r\u00e9s qui ont garanti la continuit\u00e9 des services sans interruption. Le portail de facturation offre une transparence totale sur les p\u00e9riodes factur\u00e9es, ce qui simplifie grandement la gestion pour l’\u00e9quipe.<\/p>\n\n\n\n

Bluesquare a \u00e9galement fourni des services de conseil gratuits pour aider Bantwana \u00e0 tirer le meilleur parti du syst\u00e8me, notamment des conseils sur de nouveaux outils comme OpenHEXA<\/a> pour optimiser leurs scripts. L’outil d’audit et l’appui \u00e0 l’optimisation du syst\u00e8me se sont r\u00e9v\u00e9l\u00e9s particuli\u00e8rement pr\u00e9cieux pour un partenaire disposant d’une exp\u00e9rience pr\u00e9alable plus limit\u00e9e de la gestion de DHIS2<\/a> et d’OVCMIS.<\/p>\n\n\n\n

Il est \u00e0 noter que la capacit\u00e9 de Bluesquare \u00e0 maintenir les services en fonctionnement pendant que les questions administratives se r\u00e9glaient a \u00e9t\u00e9 salu\u00e9e comme un v\u00e9ritable atout de la collaboration.<\/p>\n\n\n\n

Le point de vue technique : g\u00e9rer l’une des plus grandes instances DHIS2<\/h2>\n\n\n\n

En interne, Michael Matiashe, de l’\u00e9quipe technique de Bluesquare, a indiqu\u00e9 que l’instance g\u00e9r\u00e9e pour ce partenaire figure parmi les plus grandes de notre portefeuille, un v\u00e9ritable terrain d’apprentissage pour la gestion d’instances DHIS2<\/a> \u00e0 grande \u00e9chelle. L’\u00e9quipe technique est intervenue pour traiter des scripts personnalis\u00e9s \u00e0 l’origine d’instabilit\u00e9, en les optimisant avec succ\u00e8s afin de stabiliser le syst\u00e8me durablement. <\/p>\n\n\n\n

Un partenariat tourn\u00e9 vers l’avenir<\/h2>\n\n\n\n

En conclusion, le partenaire a exprim\u00e9 une tr\u00e8s grande satisfaction globale, saluant l’expertise technique de Bluesquare, sa r\u00e9activit\u00e9, la s\u00e9curit\u00e9 des donn\u00e9es et sa flexibilit\u00e9 administrative. Cette collaboration de longue date est un partenariat continu qui s’annonce encore plus prometteur alors que les deux \u00e9quipes avancent ensemble sur un nouveau projet de migration. \u00c0 l’avenir, si de nouvelles occasions de travailler ensemble se pr\u00e9sentent, les deux \u00e9quipes pourraient explorer des am\u00e9liorations pour r\u00e9pondre aux besoins de rapportage et personnaliser davantage de rapports courants.<\/p>\n\n\n\n

\u00ab Nous avons v\u00e9cu une exp\u00e9rience tr\u00e8s positive en travaillant avec votre \u00e9quipe, et nous sommes enthousiastes \u00e0 l’id\u00e9e de poursuivre cette collaboration, en particulier alors que nous avan\u00e7ons sur la migration<\/em>. \u00bb<\/p><\/blockquote><\/figure>\n\n\n\n

Chez Bluesquare, des retours comme celui-ci renforcent notre engagement quotidien : allier excellence technique, s\u00e9curit\u00e9 et v\u00e9ritable partenariat pour accompagner nos partenaires sur le long terme !<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Chez Bluesquare, la satisfaction de nos partenaires est au c\u0153ur de tout ce que nous faisons. 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